How It Works
Making Car Shipping Easy
Exclusive Auto Shipping wants to make the transportation process of your vehicle from the point of origin, no matter where it may be, to your desired destination as stress-free and straightforward as possible. While there may be an abundance of companies who make big promises, our straightforward quoting, history of customer satisfaction and guidance through every step allow us to stand out in a crowded field.
As you can imagine, not one company can own and operate the number of trucks that would be required to move vehicles around the USA and in so many directions at the same time. As a result, many smaller companies own one or two trucks that travel all over the USA and Canada in all directions. If we were looking at all the highways in the USA from a satellite and watching the trucks moving vehicles, it would look like a disturbed ant hill. Yet, just like ants, it is actually very organized. Through a central location that is set up to let forwarders and truckers communicate, car shippers can arrange for transportation of a customer’s vehicle. Many factors are involved in the process, and Exclusive Auto Shipping has garnered a reputation of choosing the best routes with the best drivers.
Working directly with our clients, we determine the time frame, the origin and destination of the vehicle, the budget and any other pertinent information that may be needed. We then go to work on finding the transporter that meets our level of service, is going to or through the locations we need and during the time frame required. We work with carriers that can work at a cost that is acceptable to both the shipper and the transport coordinator. We then set up the necessary details and agreements with all parties.
Our service does not end there. Since customer service is a huge part of our business, we also offer:
- Vehicle tracking via phone, Email, or Text.
- The ability to have contact with the truck driver.
- Assistance in resolving any unanticipated problems shall they occur.
Tips To Make Your Auto Shipping Process a Smooth One
From preparing your vehicle for shipment to receiving it at the destination, we can give you some tips and guidance of what you can do to make the event uneventful and worry-free.
Choose Your Carrier Type:
- Open vehicle multiple car transporters, the most common and lower cost types of transportation with more flexible shipping schedules.
- Enclosed vehicle transport is generally for valuable vehicles as they are carried in an enclosed carrier. These carriers are usually more expensive due to the type of equipment they use.
- On rare occasions, or at the request of the client, we can select a carrier that can transport a singular vehicle to a destination. This might be a pickup truck towing a single car or a flatbed truck or trailer. The use of this type of transport might be used to haul a vehicle to a remote location or a location that is not serviced by regular transporters.
Preparing Your Vehicle For Shipment:
- A car wash done before shipment is helpful. This will allow both you and the transport driver to quickly identify any scratches and dents on the body of the vehicle. This eliminates any surprises at the time of drop off or time after drop off.
- Turn off any car alarms if your are able to, or ensure that the transport driver knows or is made aware of how to turn off your particular vehicle alarm.
- Do not load items in the passenger compartment of the car. Auto Transport carriers are prohibited by law to carry household goods and are subject to fines if found doing so. And the substantial penalties will be passed on to you if the products are yours and in your vehicle.
- All personal items or items of value such as cell phones, electronic toll paying devices, GPS units, sunglasses radar detectors, or removable radios or other type units that have a degree of portability should not be left in the vehicle.
- If there are any removable parts on the exterior of your vehicle, remove them. Examples of removable items would be, luggage racks, ski racks, detachable cell phone, CB and radio antennas, or any other unit that is not permanently attached to the vehicle. Caps and canopies on pickup trucks should be securely bolted down to the truck bed.
- Spoilers, air dams, fairings or other aftermarket equipment that has low ground clearance or extends above the roof line should be removed to allow for the necessary clearances for loading on the truck. If it cannot be, notifications, such as low ground clearance, is necessary.
- Identify any shortfalls in the mechanical operation of your vehicle, such as spongy brakes, if the car tends to be jerky when starting from a stopped position.
- Inspect your vehicle for any damage and be sure to make any notations on the inspection report at the time of pick up, take lots of photos of the entire vehicle. Be sure to identify any nicks, cracks, chips in any windows at either time of pick up and/or delivery.
- DOT requires that a full set of keys, i.e. ignition, glove box and trunk, be given to the driver.
Selecting a pickup and drop off location:
- Door-to-door, pick up at your residence and drop off at your destination. For this type of transaction, the sites must be able to accommodate easy access in and out for a large truck. This type of service could potentially a higher transportation cost. Be sure your locality does not have any truck restrictions that might apply to your area.
- Terminal to Terminal, your vehicle must go to a designated terminal for pickup and will be delivered to a destination named terminal.
- The client selects a location for pick up, such as an open area parking lot. This could be a parking lot of a shopping center or a vacated big box store. The key is to select a large open parking lot that will allow for a large truck easy access and exit. Select a location on the property that will also allow for loading ramps and vehicle movement.
Dealing with the Truck driver:
- Most truck drivers are coping with traffic while moving a large truck. Setting and meeting at an exact time is most difficult as a result. You must be a little flexible when setting the meeting and be patient while waiting for the transporter.
- Communicating with the driver may at times be challenging, remember he is driving as his primary function, cabin noise in the truck and other factors may make hearing the communication difficult.
- Do a full walk around inspection with the truck driver and identify any damage to your vehicle. Take pictures as this makes clear evidence of the condition of your vehicle.
- Be sure to identify again any new damage that was not there at the time your vehicle was picked up at the origin. Make sure all notes are written clearly on the bill of lading in the damage inspection portion and agreed upon by the driver and designated receiver. If you do experience damage that occurred to your vehicle during shipment, contact Exclusive Auto Shipping office for direction and guidance with submitting your claim.
- There may be charges due at the time of delivery, be prepared to pay these as per previous agreements. (As a general rule, credit cards are not accepted, but sometimes can be arranged. Cash, money order and checks, preferably cashier checks are preferred.)
- After the process is completed, be sure to write reviews of all your experience with the whole procedure.